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Provides
Services to Clients
Ready Families
Arlington
County
implemented
this best practice in July 1997
Qualifying
under the Best Practices
catalogue:
3 Provide Capabilities
31
Manage resources and capabilities
312
Deliver products and services to customers
Best
Practice Summary
(how it works, how you measure it)
The School
Health Program, under Arlington health district, negotiated with
the public school system for a three-room space to establish a
school health point of entry for non-English-speaking children
entering the schools for the first time. The Ready Families Clinic
is co-located with the Intake center, which is the point of access
to Arlington Public Schools for students with English as a second
language. The approach, which eliminates the need for families
to visit multiple sites for service, is family-centered, uses
bilingual staff (Spanish) and assists the family to identify available
services in the community. Requirements for entry to school are
assessed and vision and hearing screenings are done. Appointments
are given to health appraisal clinics (HAC's) for physical examinations
if needed. Children with identified health needs have a health
plan developed and are connected to services as needed. As a mental
health worker is part of the team, attention is given to the psychosocial
as well as physical needs of the family. Measurement is accomplished
by daily recording of number of immunizations given, screenings
done and referrals made.
HACs are held
in the school setting or in the Ready Families site several times
per week depending on the need. Children who have Medicaid or
are uninsured receive EPSDT screening, hearing and vision screening
and immunizations as appropriate. Referrals are made to other
Department of Human Services (health department, social services
or mental health) or to community resources as necessary. The
public health nurses in the schools, who also follow-up after
the clinics as needed, refer children to the HAC's.
Impact
on the Process Organizational Performance (OUTCOMES)
Children
entering schools have a one-stop shopping kind of entrance into
school. They receive health assessment, information and other
health services in a language that they understand. Parents
receive information about available community resources. This
provides for prevention and early intervention of health and
psychosocial problems. As a result, they are more likely to
received needed assessments and immunizations in a timely manner
and stress of finding resources in a foreign community is reduced.
Best
Practice Qualification
The socioeconomic
and mental health of families may be compromised due to the difficulties
of acculturalization. This program provides for a unique approach
for improving access to services for new families by centralizing
information and referral, consolidating information points and
removing barriers to care. This program assists families to address
these issues and provides assistance in meeting needs.
For
Additional Information
Arlington
County
Department
of Human Services
School
Health Bureau
1800
North Edison Street
Arlington,
VA 22207
Jane
Fitz-Simons
(703)
228-4973
jfitzs@co.arlington.va.us
Susan
Allen, M.D.
Virginia
Department of Health
(703)
358-4826
Sallen@VDH.State.VA.US
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