Motor Vehicle Dealer Board
Enforcement/Education
Education First

Motor Vehicle Dealer Board

implemented this best practice in January 1996

Qualifying under the Best Practices catalogue:
1 Establish Direction
12 Determine requirements
121 Evaluate current performance

Best Practice Summary
(how it works, how you measure it)

As a regulatory agency, we are charged with the enforcement of the Motor Vehicle Dealer Laws. With the inception of the Board, the approach has been education as a first step toward enforcement. Education programs have been implemented over time to include: Field inspections are done as educational visits; bimonthly newsletter to all dealers with tips, reminders and news, call and write to dealers on first advertising violations in order to educate; toll free telephone number and e-mail address to make it easier for dealers to contact us with questions; establish WEB site with pertinent information and conduct seminars on an as-needed basis in different parts of the state.

Impact on the Process Organizational Performance (OUTCOMES)

Baseline data was not available when we began these educational efforts. Feedback and subjective data indicate that dealers are responding to this approach.

Best Practice Qualification

We do not believe that other regulatory agencies have adopted an "education first" philosophy. Being a self funded agency (we operate strictly on licensing fees collected) helps in this regard. We have combined new and old technology in our comprehensive efforts.

For Additional Information

Executive Director
Motor Vehicle Dealer Board
2201 West Broad Street
Suite 104
Richmond, Virginia 23220

Bruce Gould
(804) 367-1100
bgould@mvb.state.va.us

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While the individual best practices are shown under the Best Practices Repository, you may also query the repository by keying in a word or phrase below. The repository will then be searched for your phrase. If it is not found, you are invited to e-mail the Commonwealth Competition Council with the topic you are interested in, and an attempt will be made to contact one of the Virginia state government agencies responsible for that issue.